FAQ
We’ve compiled FAQs to improve your shopping experience and will keep enhancing our website, products, and service based on customer feedback.
About Us
How did Astes Sports get its name?
Astes Sports got its name from the founders’ vision of combining Arts, Sciences, and Technology for the Evolution of Sports. This reflects their commitment to creating innovative, high-quality pickleball products that blend creativity, scientific research, and technological advancements to enhance the sport.
What is the mission of Astes Sports?
The mission of Astes Sports is to democratize sports by making high-quality pickleball accessible to more people and enhancing the enjoyment of physical activity. They aim to achieve this through innovative products and a non-profit program that supports broader engagement in sports.
Where is Astes Sports based?
Astes Sports is based in Beijing, Melbourne, and the Bay Area, and is expanding globally through collaboration. We also offer worldwide shipping for our products.
How does Astes Sports incorporate arts, sciences, and technology into product design?
Astes Sports combines arts, sciences, and technology in product design by:
1. Arts: Integrating creative design and ergonomic features.
2. Sciences: Using advanced materials, optimizing performance through scientific research, and incorporating sports science insights.
3. Technology: Employing cutting-edge tech and manufacturing processes.
Founded by Jasper and Jessy from MIT and Parsons, our team of engineers, architects, and artists leverages their diverse expertise to create high-quality, innovative pickleball gear.
Where can I find updates on new products and company news?
1. Astes Sports Website: Check our News or Blog section for the latest announcements and product releases.
2. Social Media: Follow us on Instagram, Facebook, and Twitter for real-time updates and engaging content.
3. Email Newsletter: Sign up for our newsletter to receive exclusive updates, product launches, and special offers directly in your inbox.
4. Company Blog: Explore our blog for in-depth articles, behind-the-scenes insights, and detailed information about new innovations.
Paddles
What makes Astes Sports pickleball paddles unique?
At Astes Sports, we bring together the best engineers, architects, and artists to design our pickleball paddles. We use only the highest quality materials and adhere to the industry’s highest standards to ensure exceptional performance and durability. Our commitment to excellence makes our paddles a top choice for players seeking premium equipment.
Are Astes Sports paddles USAPA approved?
At Astes Sports, we specialize in making premium paddles, which are designed to meet high standards and provide exceptional performance. All of our paddles are crafted to deliver quality and are approved for USAPA tournaments.
How should I care for and clean my pickleball paddle?
For carbon fiber paddles, we recommend using our Cleaning Block to maintain their condition. This tool helps effectively clean the paddle surface without damaging it. Be sure to follow the instructions for best results.
How do I choose the right pickleball paddle for my skill level?
Choosing the right pickleball paddle for your skill level involves considering the following factors:
1. Skill Level:
• Beginners: Look for a paddle with a larger sweet spot and forgiving surface. Lightweight paddles are also easier to handle and reduce strain.
• Intermediate to Advanced Players: Consider paddles with specific features tailored to your playing style, such as enhanced control, power, or spin capabilities.
2. Paddle Weight:
• Lightweight (6.8-7.4 oz): Easier to maneuver and ideal for quick reactions. Suitable for beginners and those who prefer a lighter feel.
• Midweight (7.5-8.4 oz): Offers a balance between power and control. Suitable for a variety of playing styles and skill levels.
• Heavyweight (8.5-9.5 oz): Provides more power and stability but may be less maneuverable. Preferred by advanced players who can handle the extra weight.
3. Grip Size:
• Smaller Grip: Offers better maneuverability and control, ideal for players with smaller hands.
• Larger Grip: Provides more comfort and reduces the risk of hand injuries, suitable for players with larger hands.
4. Paddle Material:
• Composite: Often used for advanced paddles, offering a blend of power and control with enhanced durability.
• Wood: Typically used for budget-friendly options or beginners, providing basic performance.
5. Playing Style:
• Power Players: May prefer paddles with a focus on power and a solid core.
• Control Players: May opt for paddles designed for precision and maneuverability.
Ultimately, trying out different paddles and considering your personal preferences will help you find the right one for your skill level and playing style.
Which paddle is best for beginners?
All paddles from Astes Sports are designed to be suitable for both beginners and professionals. They offer a range of features that cater to various skill levels, ensuring performance and comfort regardless of your experience.
Do you offer different sizes or weights for paddles?
Astes Sports offers a variety of paddles, but specific sizes and weights can vary based on the model. Our paddles are designed to cater to different preferences and playing styles. If you have specific requirements for size or weight, please refer to the product details on our website or contact us at support@astes-sports.com for more information on available options.
EYEWEAR
What features make Astes Sports eyewear suitable for pickleball?
Astes Sports eyewear is specially designed for pickleball with the following features:
1. Impact Resistance: Lenses are impact-resistant, providing durability and protection during intense gameplay.
2. UV Protection: All lenses offer UV-400 protection to shield your eyes from harmful UV rays during outdoor play.
3. Comfortable Fit: Ergonomically designed frames ensure a secure and comfortable fit, reducing distractions during play.
4. Clarity and Visibility: High-quality optics enhance clarity and visibility, helping you track the ball and react quickly.
5. Anti-Fog Coating: Some models feature anti-fog coatings to maintain clear vision in varying conditions.
6. Prescription Lens Option: The Clairvoyant Pro offers the option for prescription lens inserts, accommodating players with vision correction needs.
These features work together to enhance performance, protect your eyes, and provide comfort during pickleball games.
Are your lenses shatterproof or impact-resistant?
Our lenses are designed to be impact-resistant, providing a high level of durability and protection during sports activities. They are engineered to withstand typical impacts and reduce the risk of shattering, ensuring your safety and enhancing performance. For specific details about lens durability, please refer to the product descriptions or contact us at support@astes-sports.com.
Can I get prescription lenses with Astes Sports eyewear?
The Clairvoyant Pro eyewear includes an option for prescription lens inserts, allowing you to customize the eyewear to your specific vision needs while benefiting from its performance-enhancing features.
Do you offer polarized lenses for outdoor play?
The Clairvoyant Pro eyewear focuses on enhancing perception and improving performance, making it suitable for both indoor and outdoor play. Meanwhile, the Clairvoyant Lite features polarized lenses for glare reduction and enhanced visibility during outdoor activities.
How should I clean and care for my sports eyewear?
To keep your sports eyewear in top condition, follow these cleaning and care tips:
1. Cleaning:
• Use a Microfiber Cloth: Gently wipe the lenses with a clean microfiber cloth to remove dust and smudges. Avoid using paper towels or rough fabrics.
• Lenses Solution: For a thorough clean, use a lens cleaning solution designed for eyewear. Apply the solution to the lenses and then wipe with the microfiber cloth.
• Avoid Abrasives: Do not use abrasive cleaners or solvents that can damage the lens coating.
2. Storage:
• Use a Case: Store your eyewear in a protective case when not in use to prevent scratches and damage.
• Avoid Extreme Temperatures: Keep your eyewear away from extreme heat or cold, as this can warp the frame and lenses.
3. Maintenance:
• Check for Loose Screws: Regularly check and tighten any loose screws on the frames to ensure a secure fit.
• Inspect for Damage: Periodically inspect your eyewear for any signs of damage or wear, and replace parts as needed.
By following these steps, you can help ensure your sports eyewear remains in excellent condition and continues to provide optimal protection and performance.
How do I choose the right eyewear for indoor vs. outdoor play?
Both our Clairvoyant Pro and Clairvoyant Lite eyewear are designed for versatile use, making them suitable for both indoor and outdoor play. They offer features that cater to various lighting conditions and environments.
Are the lenses UV-protected?
Yes, all of our eyewear lenses are UV-400 protected. This level of protection ensures that your eyes are shielded from 100% of UVA and UVB rays, providing optimal protection during outdoor activities.
Is your eyewear compatible with other sports besides pickleball?
Yes, our eyewear is designed to be versatile and can be used for various sports besides pickleball. They offer protection and performance features suitable for activities like tennis, basketball, and more. For specific compatibility details, please check the product descriptions or contact us at support@astes-sports.com.
Accessories
Are your pickleball balls approved for professional tournaments?
The FlyingPea Pro balls are approved by the USAPA for professional tournaments. For more information about the FlyingPea Pro balls and their certification, please refer to the product details on our website.
Do you offer any eco-friendly or sustainable products?
Yes, Astes Sports is committed to sustainability and offers eco-friendly and sustainable products. We continuously seek to incorporate environmentally friendly materials and practices into our product lines. For specific details about our sustainable offerings, please check the product descriptions on our website or contact us at support@astes-sports.com.
What accessories does Astes Sports offer for pickleball?
Astes Sports offers a variety of pickleball accessories, including paddle bags, grips and overgrips, eyewear, wristbands and headbands, and pickleball balls. We are continually expanding our range, so be sure to check back for new additions!
Can I purchase replacement parts, such as paddle covers or ball tubes?
Currently, we do not offer replacement parts like paddle covers or ball tubes. If you have any other questions or need assistance, please contact us at support@astes-sports.com.
Do you offer gift cards or bundle sets for accessories?
Yes, we offer both gift cards and bundle sets for accessories. Gift cards are available for purchase on our website, and bundle sets provide a convenient way to buy multiple accessories at a discounted rate. Check our Gifts & Sets collection for details and options.
Shipping & Delivery
What are the estimated delivery times?
Estimated delivery times are as follows:
• Processing Time: 1-2 business days
• Delivery Time: 4-8 business days
For more specific information, please check at checkout or contact us at support@astes-sports.com.
Do you offer international shipping?
Yes, we offer international shipping. We ship our products globally, ensuring that customers around the world can enjoy our premium pickleball gear.
Is there free shipping on certain orders?
Yes, we offer free global shipping on orders over $100. Enjoy complimentary shipping on qualifying purchases to any location we serve worldwide.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us as soon as possible at support@astes-sports.com. We will do our best to accommodate the change if the order has not yet been processed or shipped. Once an order is in transit, we may not be able to modify the address.
How do I contact customer support about shipping and delivery issues?
To contact customer support about shipping and delivery issues, please email us at support@astes-sports.com. Provide your order details and a description of the issue, and our team will assist you promptly.
What happens if my package is lost or damaged?
If your package is lost or damaged, please contact us at support@astes-sports.com immediately. We will evaluate the issue and work with you to resolve it, which may include arranging a replacement or issuing a refund. Be sure to provide any relevant details or evidence to help us address the situation promptly.
Returns & Exchanges
What is your return policy?
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How can I initiate a return or exchange?
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Are there any items that cannot be returned or exchanged?
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Partnership
What types of partnerships does Astes Sports offer?
Astes Sports offers several types of partnerships:
1. Affiliate & Creator Partnerships: Collaborate to promote our products and earn commissions on sales.
2. Ambassador & Pro Partnerships: Represent Astes Sports, inspire others, and gain exclusive benefits.
3. Wholesale & Retail Partnerships: Partner to carry our products in stores or retail outlets.
4. Non-Profit Program Partnerships: Support our mission to democratize sports and engage in community-focused initiatives.
Each partnership offers unique opportunities and benefits tailored to different roles and contributions.
Who can I contact for more information about partnership opportunities?
For more information about partnership opportunities, please contact us at official@astes-sports.com.